Teleservice Center
Welcome to the Teleservice Center (TSC) SharePoint page. NCSSMA represents management members across the regions, providing support to TSCs, as well as field offices (FO), and the Office of Hearings Operations (OHO). We are dedicated to improving management and program administration in SSA by assuring that the knowledge and experience of front-line management are included in all phases of agency planning and decision-making. TSC Representative Roster
Jessena Johnson (Co-Chair)
Kansas City, MO TSC
| National Council of Social Security Management Associations (NCSSMA)
National Chapter comprised of all the Regions specified below
| Christina Montoya (Co-Chair)
Albuquerque, NM TSC
| National Council of Social Security Management Associations (NCSSMA)
National Chapter comprised of all the Regions specified below
| No TSCs in Boston Region
| Region 1 - New England Social Security Management Association (NESSMA)
Represents Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont
| Alexzandria Pagan
San Juan, PR TSC
| Region 2 - New York Region Management Society (NYRMS)
Represents New York, New Jersey, Puerto Rico and the U.S. Virgin Islands
| Steven Clapp
Baltimore, TSC
| Region 3 - Philadelphia Region Management Association (PRMA)
Represents Delaware, Maryland, Pennsylvania, Virginia, West Virginia and the District of Columbia
| Amy C. Doctrie
Birmingham, AL TSC
| Region 4 - Atlanta Region Social Security Management Association (ARMA)
Represents Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina and Tennessee
| Maria Ash
Flint North, MI TSC
| Region 5 - Chicago Social Security Management Association (CSSMA)
Represents Illinois, Michigan, Ohio, Indiana, Wisconsin and Minnesota
| Mariana Khodaie
Albuquerque, NM TSC
| Region 6 - Dallas Region Management Association (DRMA)
Represents Arkansas, Louisiana, Oklahoma, New Mexico, and Texas
| Meia Dunn
Kansas City, MO TSC
| Region 7 - Kansas City Management Association (KCMA)
Represents Iowa, Kansas, Missouri, and Nebraska
| | No TSCs in Denver Region | Region 8 - Denver Region Social Security Management Association (DRSSMA)
Represents Colorado, Wyoming, Montana, North Dakota, South Dakota, and Utah
| George Gama
Salinas, CA TSC
| Region 9 - San Francisco Region Management Association (SFRMA)
Represents California, Arizona, Nevada, Hawaii, American Samoa, Guam, and Saipan
| Gil Pepin, Jr.
Auburn, WA TSC
| Region 10 - Northwest Management Association (NWMA)
Represents Alaska, Idaho, Oregon, and Washington
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